Question 1

What does it cost? Is our partnership free?

Accepted Answer

100% free for nonprofits. No setup fees, no platform fees, no subscription, no contracts, no minimums. Your organization pays nothing, ever. See it in a 15-min call.

Question 2

Then how do you make money?

Accepted Answer

Two simple, donor & nonprofit-friendly channels:
1. Small optional tip. Donors can leave a voluntary tip at checkout to support our mission, and they can reduce or remove it. Most platforms rely on mandatory fees. Ours is optional.
2. Supplier-side partnerships. Some suppliers offer us preferred pricing, and there is a small (~5%) markup on product prices to cover logistics.
This is what keeps the service free for you while ensuring stable inventory and fast fulfillment.

Question 3

Is there any commitment or contract?

Accepted Answer

No. No contracts, no fees, no minimums. Set up your profile and you are ready to receive in-kind donations. You can pause or adjust your wishlist anytime, based entirely on your needs.

Question 4

Does Givelink replace our existing fundraising or reduce cash donations?

Accepted Answer

No. Givelink is a complementary in-kind channel that works alongside your existing fundraising. Nonprofits that add a "Give In-Kind" option see a 15-25% increase in unique donors, because it attracts a different type of giver while your cash donations stay exactly where they are. Think of it as a second front door for supporters who want to give something tangible.

Question 5

I need to get internal approval. What should I share with my team?

Accepted Answer

We make it effortless. Copy and paste this to your ED or board:
"I found a way to get more donations, full donor data, and automatic tax receipts, for free. Givelink is an in-kind giving platform used by 130+ nonprofits. Setup takes 15 minutes, partners see 15-25% more unique donors, and there is no contract, no fee, and no risk, we can pause anytime. It adds to our fundraising without changing anything we already do."
Want a one-page overview, a security brief, or a live walkthrough for your board? Book a 15-min call and we will prepare exactly what your team needs.

Question 6

We already have an Amazon Wishlist. Why do we need Givelink?

Accepted Answer

An Amazon Wishlist just fulfills. Givelink turns every gift into a donor you can keep. On Amazon, donors check out anonymously, so you never know who gave, cannot thank them, and cannot re-engage them. Every gift is a dead end.
Point by point:
- Donor data. Amazon: none, checkout is anonymous. Givelink: full donor contact info flows to you automatically, ready to export.
- Re-engagement. Amazon: impossible. Givelink: message donors directly and turn one-time givers into repeat supporters.
- Proof of impact. Amazon: nothing after checkout. Givelink: donors get a photo when items arrive, which drives them to give again.
- Tax receipts. Amazon: you handle it. Givelink: automatic, triggered by your delivery photo.
- Fundraising lift. Amazon: a static list. Givelink: a shareable link and website button that bring you new donors.
- Product range. Amazon: catalog only. Givelink: 5,500+ products plus personalized sourcing, we add whatever you need.
- Switching cost. None. Set up your Givelink wishlist in minutes.
Same convenience for your donors, far more value for you. See the difference in a 15-min call.

Question 7

Who are your current suppliers and what products do they offer?

Accepted Answer

We currently source through Amazon and DollarDays, giving nonprofits wide range and strong pricing. Together they cover virtually every category a nonprofit might need, from food and hygiene to clothing, pet supplies, and electronics.

Question 8

Can I request specific types of products?

Accepted Answer

Absolutely. Request anything through this quick form. Because we work with multiple suppliers, we can add new products fast, so your wishlist reflects exactly what you need.

Question 9

How do you ensure product quality?

Accepted Answer

Our partner suppliers and supermarkets guarantee the quality of donated products, following the same criteria and regulations they apply to all their orders and deliveries.

Question 10

What are your future plans for product sourcing?

Accepted Answer

We are expanding partnerships with the largest national wholesalers and retail chains, so nonprofits can access any essential product they need at the best possible price, with reliable quality and fast fulfillment.

Question 11

Does Givelink handle cash donations?

Accepted Answer

Givelink facilitates product donations, which is exactly what sets us apart from traditional donation platforms. When a supporter wants to give money, our 'SmartPick' algorithm converts it into the best possible combination of products based on your specific needs.

Question 12

Is Givelink right for my nonprofit?

Accepted Answer

If your nonprofit accepts in-kind donations, Givelink is built for you. Food banks, shelters, animal rescues, schools, clinics, and community programs all use it. The one requirement: you receive physical goods (food, supplies, clothing, equipment) as part of your work. If donors ever hand you items, or you wish they could, Givelink turns that into an organized, trackable channel. Not sure if you fit? Book a 15-min call and we will tell you honestly.

Question 13

We are fiscally sponsored rather than our own 501(c)(3). Can we still join?

Accepted Answer

Yes. Nonprofits operating under a fiscal sponsor are welcome on Givelink, as long as you have a presence in the U.S. and a U.S. address we can deliver to. Several organizations on the platform are set up exactly this way.
We can also work with your fiscal sponsor directly, so every project under their umbrella can be added at once instead of onboarding one by one. If you are a fiscal sponsor reading this, book a call and we will set up your organizations together.

Question 14

How do I sign up?

Accepted Answer

You sign up yourself, right now. Go to ci.givelink.app, enter your email or continue with Google, and add your nonprofit's name and EIN. That part takes about two minutes. From there you complete your profile and first wishlist at your own pace, roughly 15 minutes in total, and we review your account before it goes live to donors. No call and no cost at any point. Prefer a walkthrough first? Book a 15-min call and we will set it up together.

Question 15

Where do I manage our profile, donations, and needs?

Accepted Answer

Everything runs from your Givelink Nonprofit Dashboard, your own dedicated space at ci.givelink.app. You create it yourself in a couple of minutes, and from there you handle it all in one place: your profile, wishlists and needs, incoming donations, deliveries, donor messages, and tax receipts. It is built specifically for nonprofits, so there is nothing technical to install and nothing to maintain.

Question 16

How long does it take to set up? We are short-staffed.

Accepted Answer

A ~15 minute initial setup, and under 30 minutes a month after that. Three simple steps:
1. 15-minute setup. Confirm your details, shipping address, and wishlist.
2. Receive weekly. Products arrive and you upload one photo (about 5 minutes) to close the loop for donors.
3. Adjust anytime. Update your wishlist whenever your needs change.
Everything else, donor communication, tax receipts, and order fulfillment, is handled by Givelink automatically. No new tool for your team to learn.

Question 17

Can we import the Amazon Wishlist we already have?

Accepted Answer

Yes. If you already keep an Amazon Wishlist, import it straight into Givelink instead of rebuilding your list item by item. Paste your Amazon wishlist link in your dashboard and we match the items to our catalog for you.
You keep everything Givelink adds on top: the donor's contact details, automatic tax receipts, and the delivery photo that brings donors back.

Question 18

How can I browse available products?

Accepted Answer

We already offer 5,500+ products across every major category (food, hygiene, cleaning, clothing, baby and pet items, office and tech, and more), and we keep adding national distributors so you always get reliable availability and fast delivery.

Question 19

Can I have multiple wishlists?

Accepted Answer

Yes. Run multiple wishlists at once, for example one for everyday needs and separate lists for specific programs, seasonal drives, or campaigns.
Each wishlist carries its own delivery address and its own contact person, so a list for one location or program can ship somewhere different and be managed by whoever runs it. Update any of them anytime, and the changes go live within an hour.

Question 20

Can multiple team members use one nonprofit account?

Accepted Answer

Yes. One nonprofit profile is shared by your whole team, so managing wishlists, uploading delivery photos, and messaging donors is never blocked when one person is away.
You invite team members yourself from your dashboard and give each one a role:
- Owner, everything a member can do, plus managing who else has access.
- Member, full day-to-day access to run wishlists, confirm deliveries, and reach donors.
Invite as many people as you need, and change or remove access at any time.

Question 21

How can I get help using the platform?

Accepted Answer

We are always available. During onboarding we walk you through the whole platform, and after that you can email us at panos@givelink.app or book a call anytime. A real person always answers.

Question 22

What happens on the intro call?

Accepted Answer

The call is optional, you can create your account without it. If you do want one, it is a relaxed 15 minutes, with no obligation. It is your chance to meet our founders, Panos (COO) and Antonis (CEO), and get to know the team behind Givelink. We learn about your nonprofit and needs, show you the platform, and answer anything about security, setup, or fit. We also stay on hand afterwards to help with your profile and first wishlist. Grab a time here.

Question 23

How often will donations be shipped to my nonprofit?

Accepted Answer

We batch and ship donations weekly. This keeps deliveries organized for your team, reduces shipping costs, and avoids a constant stream of small packages.
You are fully in control. Request your preferred delivery frequency when you set up your account, and we can always adjust it later for specific delivery days, higher volume, urgent needs, or campaign spikes.

Question 24

How will I know when donations arrive, and can I track them?

Accepted Answer

You are notified for every donation on the platform, by email, and via push notifications if you download the app. Each shipment includes a live tracking link with an estimated delivery date, so you can see when to expect it and have someone ready to receive it.
You can follow every order's status in your Deliveries section, and our team monitors each order so nothing is missed.

Question 25

What happens if a product goes out of stock?

Accepted Answer

It is rare. Products only appear on your wishlist when suppliers hold them in quantity, so stock-outs between a donation and a shipment are the exception rather than the rule.
When it does happen, we replace the item with the closest available match, staying as near as we can to the same brand, size, color, and specification, so you receive what you actually asked for. We contact you beforehand whenever there is a meaningful difference, so nothing arrives as a surprise.

Question 26

Are there any shipping charges?

Accepted Answer

Shipping is already included in the product prices. Donors never pay extra shipping fees at checkout. They can optionally leave a small tip to support our work, but that is entirely up to them.

Question 27

What if we have an urgent need?

Accepted Answer

Just declare the urgent need right in the platform and we ship immediately, with items typically arriving in 3 to 5 business days. You can also email us at panos@givelink.app and we will prioritize it.

Question 28

How often is the list of needs updated?

Accepted Answer

Modify your needs anytime, and the changes go live within an hour, so donors always see your current priorities.

Question 29

Is Givelink secure? What happens to our donor data?

Accepted Answer

Bank-level security, and your data is yours alone.
- Donor data is stored on AWS, industry-standard cloud infrastructure.
- All payments run through Stripe (PCI-DSS compliant). Givelink never stores card information on its own servers.
- Donor contact details flow directly to you, and your data is never sold or rented to third parties.
Donors accept our Privacy Policy before giving and can choose to stay anonymous publicly, while still sharing their email with your nonprofit. Many partner nonprofits have run their own security due diligence and were fully satisfied. Need to brief your IT or compliance team? Book a call and we will walk through it with them.

Question 30

Is my nonprofit's information public?

Accepted Answer

Your profile is public so donors can find and support you. That is a feature, not a risk. Any promotional use of your name or photos (e.g. social media) always needs your approval first.
On the technical side:
- Passwords are encrypted
- Payments handled by trusted third-party providers
- Google login supported
- Users can delete accounts or decline cookies at any time

Question 31

How do I download or export our donor details?

Accepted Answer

Every donor who gives through Givelink shares their contact details with you automatically. Even donors who choose to stay anonymous still share their email with your nonprofit, so you can always reach them.
View everyone in your dashboard and export the full list to Excel or CSV. That file imports straight into whatever CRM you already run, with no integration work and no setup on our side.

Question 32

Do donors get tax-deductible receipts?

Accepted Answer

Yes. Donors automatically receive a tax-deductible receipt the moment you upload the photo confirmation of the delivered products. It is fully automated, with nothing extra for your team to do.

Question 33

What do we need to do when a delivery arrives?

Accepted Answer

Just two things:
1. Photo on arrival. A quick snapshot when products arrive. This triggers donors' tax receipts automatically and shows them real proof of impact.
2. Optional thank-you note. A personal message through the Chats section. Not required, but donors love it.

Question 34

Why do I need to upload a photo when I receive donations?

Accepted Answer

The photo is quick, and it is one of the most powerful things you can do. It enhances transparency for donors in four ways:
1. Proof of impact. Tangible evidence the donation arrived and was put to use.
2. Emotional connection. Donors visualize their impact and feel it.
3. Transparency and accountability. It shows you use donations effectively.
4. Gratitude. It opens the door for a thank-you, which drives repeat giving.

Question 35

Can I communicate with donors directly?

Accepted Answer

Yes. Message donors individually in the Chats section to thank them or share updates. Every message is a chance to turn a one-time gift into a lasting relationship.

Question 36

How can I maximize my visibility and donations through Givelink?

Accepted Answer

Two high-impact moves:
1. Add the Givelink donation button to your website. A 2-minute integration that lets supporters donate the exact products you need, directly from your site. Partner nonprofits have seen up to 40% more donations.
2. Share your Givelink link on social media. One link instantly activates your supporter base. Nonprofits doing this receive 35% more donations within their first month.

Question 37

Can I use Givelink for specific events or fundraising campaigns?

Accepted Answer

Yes. Update your wishlist to reflect the campaign's specific needs, then share your Givelink link with your audience. Donors see exactly what you need and can contribute in minutes. The urgency of a campaign drives faster, more targeted donations.

Question 38

Can I run online donation drives, like a back-to-school drive?

Accepted Answer

Yes, and this is where Givelink shines. Build a wishlist for the drive (back-to-school supplies, winter coats, holiday gifts, hygiene kits) and share one link across email and social. Supporters donate the exact items in a couple of clicks, you get every donor's details, and everyone sees a photo when it arrives. It is a full online drive without the spreadsheets, drop-offs, or guesswork, and you can spin up a new one anytime your needs change.

Question 39

Is Givelink a good fit for animal welfare organizations?

Accepted Answer

Very much so. Animal rescues and shelters are some of our most active partners, and our single largest category is Pet Supplies (1,100+ products), from food and litter to crates, bedding, and medical supplies. Your wishlist is highly personalized, list exactly the breeds, sizes, and supplies you go through, and donors fund precisely that. If there is something specific you need, we add it fast.

Question 40

Which nonprofits use Givelink, and can I see them?

Accepted Answer

Over 130 nonprofits across the US and Europe already receive in-kind donations through Givelink, from food banks and shelters to animal rescues and community programs. New organizations join every month.
See it live on their own websites:
- Swords to Plowshares
- BOSS
- The KSP
- Rock SF
- Pilgrim Terrace
You can browse every partner, with their profiles and live wishlists, in our nonprofits directory. Want to hear it straight from a peer? Book a call and we will connect you with a partner similar to your organization.

Question 41

What is the long-term vision for Givelink?

Accepted Answer

Every dollar should fund something real, specific, and trackable. Not disappear into a black box.
Today, donors buy the exact products your nonprofit needs and see clear proof of impact.
Tomorrow, we extend this beyond products to the full range of essential needs:
- Program and operational services
- Rent and utilities
- Recurring costs
- Payroll support for your frontline team
All presented transparently, so donors know exactly what their contribution covers.
Your donors will finally know their impact. So will you.

Capabilities	Givelink	Amazon / Chewy wishlists	Gift Registries or drive platforms	Drop-offs and written lists
Donor information captured	Every gift	Anonymous	Sometimes	If they fill in form
Experience for donors	Unique and ongoing, high retention	E-commerce, ends at checkout	Ends at checkout	Strong if in-person
Nonprofit Dashboard	Clean, all-in-one dashboard	Only for managing wishlists	Most of the time	No
Batched, scheduled deliveries	You set the pace	Random arrivals	No	Coordination required
Automatic tax-deductible receipts	Instant	Manual, if any	Rarely	Manual forms
Proof of impact for donors	Photo, impact tracking & insights	None	Hardly any feedback	Sometimes
Embeddable directly on your site	1 line of code	Redirect link only	Few platforms	Hand-written list
Free for nonprofits	Free	Free	Often include fees	Logistics cost
Cost to donors	Competitive prices, no fixed fees.	Shipping fees	Expensive products, fixed fees	Time & logistics

In-kind giving,reimagined.

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Already trusted by 130+ innovative nonprofits.

Hear it from our current partners.

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Started by four students to reconnect the world through humanity.

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